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Evolve Healthcare Marketing

You may have heard the quote, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” John Wanamaker stated this in 1883; unfortunately, it’s still echoed by agencies today.

With an abundance of reporting and analytics tools at our disposal, marketing today is measurable. And in the healthcare industry, there’s no room to waste budget on campaigns that aren’t meeting returns. So, don’t settle for a digital agency handing out shallow monthly reports with useless, scattered data. In this article, we break down the value of good marketing analytics and what you should expect from your agency with examples. 

The Function of Analytics in Guiding Healthcare Marketing Tactics

Good marketing analytics help healthcare organizations make informed decisions, ensuring strategies are based on concrete data rather than assumptions. By analyzing data from various channels, companies can identify the most effective marketing tactics, which leads to improved ROI. Continuous monitoring and analysis ensure that marketing efforts align with goals, delivering optimal results and enhancing the efficiency of patient intake processes. Additionally, by examining historical data, medical practices can allocate resources toward high-performing channels, making the best use of their spend.

Interpreting Marketing Analytics: What You Should Expect From Your Reporting 

Meaningful Metrics

Many companies flood their marketing reports with data that does not give insight into the big picture. Other times, they present data in a way that’s hard to decipher and lacks clarity. Good marketing analytics should include only metrics that paint a clear picture of how well your campaign is performing and your return on investment, such as Click-through Rate (CTR), conversions, and Cost-Per-Click (CPC)

Comprehensive Data

Your reporting dashboard should cover all aspects of your digital marketing efforts. It should include data from all campaigns and channels, website analytics, call attribution, and more. By providing a comprehensive overview, your dashboard is an all-in-one tool for tracking and optimizing your marketing strategy.

Structured Content

Digital campaigns often include multiple components, so categorizing the content is essential for understanding each performance. Your website analytics, Google Ads performance, and other relevant data should be separated from one another and organized so that you can scan your report and still obtain key information. 

Visual Images

The point of a marketing report is that your team can make informed decisions about your campaigns, so a good dashboard uses visuals to present data more clearly. Visual aids such as graphs and charts help quickly identify trends and areas for improvement, making the data more accessible and actionable.

Digital, On-Demand Access to Your Data

The unique advantage of digital marketing is the ability to access real-time results from the convenience of wherever you are. Your digital healthcare marketing agency or marketing specialist should allow you real-time data in an easy-to-access digital reporting dashboard. This way, you can always have the information you need to make timely decisions.

Evolve’s Reporting Dashboard – What Your Reports Should Show

Below is a page-by-page breakdown of Evolve’s reporting dashboard to exemplify what you should expect from good marketing analytics.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Overview

An overview page provides straightforward insight into current campaigns, showing key metrics like impressions, clicks, click-through rates, spend, cost per click, conversions, and conversion rates. This page has visual representations, like graphs and charts, to make the data easy to understand at first glance. 

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Month-Over-Month Performance

A month-over-month performance page provides a snapshot of your evolving marketing efforts so you can identify successful strategies. This page focuses on key metrics such as conversions, impressions, clicks, Click-through Rates (CTR), Cost-Per-Click (CPC), and more. The data is presented in an easy-to-understand format with visual representations, such as graphs, to help you quickly grasp the monthly trends and changes.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Website Analytics

Your dashboard should integrate all your marketing efforts, including website data, for a comprehensive, digestible overview of your overall progress. Our website analytics page provides clear, essential metrics such as sessions, views, new users, engagement rate, conversions, and a breakdown of conversions by medium, source and type, enabling a deeper understanding of what drives user actions. Including trend graphs helps visualize changes over time, making it easier to identify patterns and areas needing attention.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Google Ads

Evolve’s dashboard has a page for Google Ads. This page effectively presents key performance indicators (KPIs) such as impression share, clicks, click-through rate (CTR), cost per conversion, and conversion rate. The data is organized clearly, allowing for quick identification of trends and performance metrics, with data breakdowns by device, showing which platforms (mobile, desktop, tablets) are most effective, presented with visual elements, such as trend graphs and performance by day of the week, for enhanced understanding.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You
Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Google Campaign & Audience Performance

In addition to overall Google ad performance results, showing breakdowns by campaign and audience is beneficial.

The campaign performance page provides detailed metrics for each campaign, including impressions, clicks, CTR, CPC, conversions, spend, cost per conversion, and conversion rate. This breakdown allows you to evaluate which campaigns perform well and which need adjustments.

The audience performance page offers a granular view of how different segments engage with the ads. Metrics are broken down by age, gender, and device, showing impressions, clicks, CTR, conversions, and conversion rates for each segment. This reveals which audiences are most responsive and where to focus your efforts for better engagement.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Google My Business

Google My Business (GMB) is a tool for tracking and optimizing a business’s online presence and is of utmost importance for medical practices to maintain for effective reputation management. Our GMB page offers insights into how often the business is viewed on GMB, actions taken, and the volume and quality of customer reviews. This centralized data helps identify trends and areas for improvement, enabling businesses to make informed decisions to enhance their local SEO strategies. 

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Competitor Analysis

The Competitor Analysis page provides valuable insights by comparing your business’s online performance with that of key competitors. Key metrics such as search overlap rate, position above rate, top of page rate, absolute top of page rate, and search outranking share help identify where your competitors outperform you and where you have a competitive edge.

Best-of-Breed Healthcare Marketing Analytics: What Your Reports Should Tell You

Call Attribution

If your practice has call attribution, your reporting should include those metrics so you can easily access your insights. Our dashboard integrates call attribution software, allowing us to record, transcribe, and analyze every marketing call and form fill, identify which keywords engaged prospects, and find the exact source of each lead.

Conclusion: Multi-location Medical Practices Need Good Healthcare Marketing Analytics

Tracking the proper performance metrics is essential for the success of multi-location medical practices. Advanced analytics and business intelligence tools can help medical practices gain insights into their performance, identify areas for improvement, and make data-driven decisions. By monitoring these metrics closely, practice leaders can optimize operations and drive growth. Regularly reviewing and acting on performance data is crucial for continuous improvement and success.

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